Have you ever called Directv? If so, have you noticed that the person you talk to can see a credit that needs to be applied or a discount that you are eligible for but they have to transfer you to another department to apply it. Then when you get to that department they can’t see the credit or discount? They also have no way of sending you to the person you just talked to. If you get their name and ID number that makes no difference.
I like that they have no way of sending you to a supervisor. If you absolutely demand to talk to a supervisor they send you a wasteland of perpetual hold music. I also like that every third person you talk to is a good guy. Super nice and understands that you’ve been mistreated. They calm you down but once again, they have to transfer you to the person who can actually resolve the issue.
There is no doubt management at Directv knows they have created a dishonest system which makes them dishonest as well. All the employees, yes all the employees, know that the company works a wide variety of shell games with the public.
This is Mike White the CEO. “Mike is one of the world’s top CEOs and a great leader who built DIRECTV into a premier TV and video entertainment company spanning the U.S. and Latin America,” If he gets the credit…he gets the blame. He architected their dishonest systems.
Since you never get to talk to a manager or supervisor, they have created a system where employees are not accountable, thus blatant lying and deliberate disconnects go unchecked. Their policy is simply to wear you out. I spent 6+ hours on the line with Directv in the last two weeks. I’m got going to bore anyone with details but if you are going to purchase Directv, you need to know what you are getting into.
BTW-Dish is no different. I never found Comcast to act this way. But their level of high definition is way below satellite. RG6 just can’t support it. Perhaps encryption will solve that at some point but it hasn’t yet. So if you want incredible TV you have to dance with the devil(s).